Where does this store ship from?

We ship from Brazil and Mexico (Matucha's stuff). Your artwork and merchandise are packaged with great care to ensure that they arrive safely at their destination.

What is this store's return and exchange policy?

We offer posters, illustrations, notebooks, t-shirts, as well as both artist proofs of factory produced toys, and limited edition custom toys. We strive to make each one as perfect as possible, but due to the nature of the materials, some differences should be expected in each custom figure.
All of them are packaged with great care, but if you are not completely satisfied with your purchase, please contact us explaining your issue and we will do our best to work something out.

Do you accept orders placed outside of the US?

Definitely yes!

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

What is Storenvy?

This store is powered by Storenvy, an online store system and marketplace for the world's creative businesses. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.